Customer Support
Our dedicated support team is here to help you with any questions or issues you may have. We're committed to providing timely, helpful assistance to ensure your trading experience is smooth and successful.
How Can We Help You?
Choose from multiple support channels designed to address your specific needs.
Email Support
Send us a detailed message and our team will respond within 24 hours. Ideal for non-urgent inquiries.
support@ikasforex.comLive Chat
Speak directly with a support specialist in real-time. Available 24/7 for immediate assistance with your questions.
Phone Support
Speak directly with our customer support team for urgent matters or when you prefer a voice conversation.
+1 (800) 123-4567Frequently Asked Questions
Find quick answers to common questions. If you can't find what you're looking for, please contact our support team.
Opening an account with IkasForex is simple. Click on the "Register" button at the top of our website and follow the step-by-step instructions. You'll need to provide some personal information, complete our KYC verification process, and make an initial deposit to activate your account. The entire process typically takes less than 24 hours.
We offer multiple deposit methods including credit/debit cards, bank transfers, and popular e-wallets like Skrill, Neteller, and PayPal. Cryptocurrency deposits are also accepted. All deposits are processed instantly except for bank transfers, which may take 1-3 business days depending on your bank.
All withdrawal requests are processed within 24 hours. After processing, the time it takes for funds to reach your account depends on the withdrawal method: e-wallets are usually instant, card withdrawals take 1-3 business days, and bank transfers can take 3-5 business days. Cryptocurrency withdrawals are typically completed within 2 hours after processing.
To reset your password, click on the "Login" button at the top of our website, then select "Forgot Password." Enter the email address associated with your account, and we'll send you instructions to create a new password. For security reasons, password reset links expire after 30 minutes. If you need further assistance, please contact our support team.
Yes, we take data security very seriously. IkasForex employs industry-standard encryption (256-bit SSL) for all data transmission, and we adhere to strict privacy policies that comply with global regulations including GDPR. We never share your personal information with third parties without your consent, except when required by law. We also implement multi-factor authentication and regular security audits to ensure your data remains protected.
Still Have Questions?
Our dedicated support team is ready to help you with any questions or concerns you may have. Reach out to us today.
Get in Touch
Fill out the form below and our team will get back to you as soon as possible. We aim to respond to all inquiries within 24 hours.
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