Privacy Policy

Your privacy and trust are important to us. This Privacy Policy ("Policy") provides essential information about how ikasforex Ltd. and its worldwide affiliated companies and subsidiaries ("ikasforex", "we", "us", or "our") handle personal data. We are committed to keeping your data secure and confidential—both online and offline.

This Policy applies to any ikasforex website ("Website") and the ikasforex trading platform ("Platform"). Please read this Policy carefully and contact us through the "Contact Us" page or the help feature within the Platform if you have any questions. This Policy may be updated periodically; when we make material changes, we will notify you via a notice on the Platform.

We collect, use, disclose, transfer, and store personal data where necessary to provide our services and for operational and business purposes. This includes:

• Performing contractual obligations (e.g., processing your trades)
• Managing your account
• Communicating with you about your trading activity or relevant products
• Fulfilling regulatory or legal requirements
• Sending marketing communications, where applicable, under legitimate interests

We will inform you and, if required, request your consent before processing your data for any additional purpose.

When you create an account on the Platform, we collect:

This data is used to verify your identity, fulfill legal obligations (e.g., Know Your Customer and anti-money laundering checks), and provide technical/customer support.

We may contact you via SMS, push notification, email, or in-app notification regarding services or offers relevant to your trading activity.

You may manage these preferences by:

• Clicking the "unsubscribe" link in emails
• Adjusting your notification settings under the "Settings" > "Notification Settings" tab on the Platform

Push notifications are sent to all devices used to access your account. If you've logged in on another person's device, or vice versa, please contact Customer Support to remove the associated device.

We use personal data (e.g., location, trading behavior) to personalize your experience by showing relevant news, reports, or product updates. Aggregated and anonymized data may be used for internal analytics and service improvement.

If you contact us via email, live chat, or instant messaging services (e.g., WhatsApp), we may request personal data (e.g., name, email, address) to verify your identity. This information is securely stored and used solely to respond to your query.

We may retain and process personal data to:

• Fulfill legal/regulatory duties (including outside your country of residence)
• Respond to courts, regulators, or law enforcement
• Ensure compliance with Platform terms and conditions
• Detect and prevent fraud or unlawful activity
• Retain data even after account closure for legal purposes

You may choose to use social network credentials to access the Platform. If you do, we may receive authentication and profile information. Please review the third party's own privacy policy for how your data is handled. You can opt out by not using such features.

We may share your data with:

• Our group companies: for administration, support, and customer service
• Third-party service providers: including cloud hosting, marketing, analytics, and IT support. These providers are contractually obligated to protect your data.
• Legal or regulatory authorities: where required by law
• In corporate events: such as mergers, acquisitions, or restructuring

We monitor trading frequency, volume, transaction details, payment methods, and device/IP information to meet regulatory obligations and support fraud prevention.

Your data may be processed in jurisdictions outside the UK or EU. We ensure such transfers comply with legal standards through adequacy decisions, standard contractual clauses, or other lawful mechanisms.

You have the right to:

• Access your data (subject to identity verification)
• Correct inaccurate data
• Request deletion, which will result in account closure (data may be retained for legal purposes)

In specific cases, you may also restrict processing or manage marketing preferences via your account settings.

We reserve the right to charge a reasonable fee for excessive or unfounded requests.

ikasforex uses industry-standard technical and organizational safeguards to protect your personal data against unauthorized access, loss, or misuse.

We retain data only as long as necessary to meet business or legal requirements. When data is no longer needed, we securely delete or destroy it.

We use cookies on our Website and Platform. For more information and to manage cookie preferences, please refer to our Cookie Policy or visit "Privacy Settings" in the Platform's settings menu.

To request a copy of your data, correct your information, or file a complaint, please use the Personal Data Requests form on our website.

If you're unsatisfied with our response, you may contact the data protection authority in your jurisdiction.